7-day money back guarantee

This legal statement seeks to inform our customers and clarify our policy regarding returns, exchanges, and refunds for food products. It is essential for customers to fully understand our position to ensure transparency and avoid any potential misunderstandings.

1. Introduction At The Exiled Shaman, we strive to provide high-quality premium mushroom powders that meet the highest standards of safety, freshness, and functionality. Our mushrooms are third-party tested, and we place great emphasis on maintaining strict quality control measures throughout our production process to guarantee the excellence of our products. Once the mushroom powder packages have been opened, we no longer have control over its safety. In other words, sometimes wackos do wacko things.

2. Returns and Exchanges If a mushroom powder package arrives already opened, damaged or tampered with, do not use, and please contact us within 7-days, or ideally right away, so we can obtain the necessary information to launch an inquiry, have the product sent back to us and send a replacement to you.

3. Refunds We know how incredible the benefits of consuming our mushroom powders are for your dogs, but just like kids eating their vegetables we know that some dogs may have to get used to the idea. We encourage mixing with wet food, or if your dog eats dry food adding some water and blending it all together. Or adding it to something your dog enjoys (like peanut butter, pumpkin, broth, etc). We really encourage letting your dogs get used to the amazing benefits of mushrooms, but we do offer a 7-day refund guarantee. Please fill out this form and send the printable form along with the product(s) you’re returning within 7 days, and someone from our team will get back to you.

Please note that the customer pays all shipping fees on returns back to us.

4. Ensuring Customer Satisfaction We are committed to resolving any concerns or issues raised by our customers. In the event that a customer encounters an issue directly linked to the quality of our product, we urge them to promptly contact us. We will diligently assess the situation on a case-by-case basis to find an appropriate resolution.

5. Compliance with Applicable Laws and Regulations This legal statement adheres to all relevant laws and regulations regarding food safety, consumer protection, and fair trading practices. We operate in strict accordance with industry standards and guidelines to ensure full compliance and uphold the utmost transparency. Please be advised that this legal statement is subject to change without prior notice. We encourage our customers to review this statement periodically to stay informed of any updates or modifications to our policies. By placing an order with The Exiled Shaman, customers acknowledge that they have read, understood, and accepted this legal statement, and agree to abide by its terms and conditions. If you have any further questions or require more information, please do not hesitate to contact our customer service team, who will be happy to assist you.

*Refund & Returns policy is subject to change without further notice.